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The 1. international freight compensation situation
Energy cloud business procurement platform free of basic international freight for import of integrated circuit (IC) materials
As part of the models (such as fans, cables, modules, etc.) are purchased more, larger or heavier, and other reasons are overweight, it is necessary for customers to make up the difference of freight beyond the part. When we are overweight, our customer service staff will get in touch with you to remind you of the delivery of freight.
2. tariff, commodity inspection, 3C cost
According to the regulations of the State Customs:
Import free tariff of integrated circuit (IC) class
Components of non integrated circuits (such as relays, bandpass filters, attenuators, modules, cables, etc.) may require additional tariffs on 3%-12%
Switch, fuse, gas discharge tube, and other requirements for inspection and 3C certification
If the order you submitted contains the type that you need to pay customs duties or other customs fees, our customer service personnel will inform you at the first time and inform the related matters of the replenishment.
3. on the model of the embargo
Energy cloud providers strictly comply with the relevant export restrictions issued by overseas suppliers, and all models involving export restrictions / embargoes are not ordered, the specific circumstances need to be determined according to the shipment of suppliers.
Sometimes may occur before shipment of temporary export restrictions / told that belong to the scope of the embargo, need to refund the withdrawals. The energy cloud merchants will not be responsible for any loss resulting from this. We apologize for the inconvenience.
4. order audit mechanism
Due to the possible customs duties and embargo of the goods, the energy cloud merchants set up an order audit mechanism. After the user has successfully submitted the order, it needs to confirm the order by the energy cloud customer service personnel, and then pay the order without the problem. The specific status of the order audit can be visited by the member center, or to contact the customer service online to understand the details.
5. model data update delay problem
All the data from the energy cloud business web site are derived from the corresponding suppliers and are basically guaranteed to be updated in real time. However, there may be some errors in the information such as spot price and inventory number when purchasing, because the supplier's inventory data is not open to the global open or the supplier website itself is updated. After the success of the order, if the order status is updated to "confirmed order", please pay as soon as possible to avoid changes in the price and the quantity of stock. If there is any problem, our customer service staff will contact you for the first time.
(reminder: after submitting the order, make sure that the order status is updated to "confirm the order" and make payment afterwards, and avoid other problems due to unconfirmed payment.