1. International freight for the difference
Energy cloud business procurement platform for integrated circuits (IC) materials to import materials from basic international freight
Due to the overweight situation of some models (such as fans, cables, modules, etc.) procurement, large volume or heavy weight, customers need to make up the shipping difference between the shipping cost.When there is an overweight, our customer service staff will contact you to remind you to make up the freight.
2. Tariffs, commodity inspection, 3C costs
According to national customs regulations:
Integrated circuit (IC) class imported tariff -free
Non-integrated circuit components (such as relay, band filter, attenuation, various modules, cables, etc.) may need an additional 3%-12%tariffs of 3%-12%
Switching, fuse, gas discharge pipes, etc. The commodity inspection and 3C certification costs If the order you submitted includes a model that needs to pay tariffs or other customs declaration costs, our customer service staff will notify you and inform the supplementary related matters as soon as possible.
3. About the embargo model
Energy Cloud MerchantStrictly abide by the relevant export restrictions of overseas suppliers, and any model involving export restrictions/embargo will not be purchased for order. The specific situation must be dependent on the supply of the supplier.Sometimes it may happen to be temporarily informed before the delivery belongs to the export restriction/scope of the embargo, and the refund of the bill is required.Any loss caused by this, energy cloud merchants will not bear responsibility.We have a deep apology to bring you inconvenience, please forgive me.
4. Order review mechanism
Due to the tariffs, embargo and other conditions that may exist,Energy Cloud MerchantSet the order review mechanism.After the user is successfully submitted to the order, it is necessary to confirm the order by the energy cloud business customer service personnel.The specific status of the order review can be logged in to the membership center for viewing, or contact customer service online for details.
5. Model data update delay problem
All data of the Energy Cloud Business Website comes from the corresponding supplier, and basically guaranteed real -time updates.However, due to supplier inventory data for the global opening of the world or the data update of the supplier website itself, there may be some errors such as the spot price and inventory information you see when purchasing.After the order is successfully placed, if the order status is updated to [confirmed order], please pay as soon as possible to avoid changes in prices and inventory.If you have any questions, our customer service staff will contact you as soon as possible.
Reminder: After submitting the order, please ensure that the order status is indeed updated to [confirmed order]; then pay for payment to avoid other problems due to unsolved payment after payment.
